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Motivation - We used a model of team collaboration as a framework to assist in the requirements stage of knowledge management (KM) and collaboration system development. Research approach - The model emphasizes the macrocognitive processes entailed in collaboration and includes major processes that underlie this type of communication. Data was analyzed for several 9/11 efforts and air-warfare scenarios. Findings/Design - Data captured from teams performing their tasks provided insight into areas where collaboration might be lacking. Research limitations/Implications - Findings suggest our approach can identify candidate KM and collaboration tools types. Further analyses and other types of collaborative tasks are necessary to generalize our results. Originality/Value - Our work focuses on the requirements stage of development while others generally focus on assessing current technology. Take away message - Our research seeks to identify the right types of technology tools early in the development process. Cost savings is generally more dramatic in the earlier stages of system development.

Use of a Team Collaboration Model to Identify Candidate Knowledge Management and Collaboration Technologies