Critical Incident Management by Teleconference: Identifying Non-Technical Skills

Motivation - appears to have been very little research into the decision making, situation awareness and communication skills required to manage critical incidents which have to be resolved by teleconference. Research approach - task analysis methods including interviews with subject matter experts. Research limitations/ implications - this is a new project and only the background, rationale and first stage of development are presented. Originality/ Value - Non-technical skills framework for TCIM (Teleconference Critical Incident Management) provides a curriculum for training, the basis for an assessment and feedback tool and a method for incident analysis. Take away message - nontechnical frameworks of cognitive and social skills can be adapted for teleconference decision making.