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In this report analysis of a support chat log of a development team is shown.Developer support chat is used to provide internal support to other developmentteams. The report shows how a fundamental data analysis helped to identify gapsand action items to boost performance of a development team by reducing timespent on developer support chat and minimizing interrupts from other developerteams. The report also shows an example of how a root cause analysis can besupported by simple data analysis in finding process improvement opportunities.

Fundamental Analysis of a Developer Support Chat Log for Identifying Process Improvement Opportunities