Outpatient Clinics: Efficiency and Cost Implications

Patient waiting time is often the major reason for complaints about the experience of visiting outpatient clinics. Therefore, patient satisfaction with waiting time plays a crucial role in the process of health quality assurance or quality management. This combined with the implementation of the 18-week patient pathway scheme has increased pressure to improve the efficiency of secondary and tertiary healthcare systems. The smooth working of the clinic depends on skilled health and allied professionals with robust referral and imaging display systems.