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Emotional labor (EL) is a competence balancing work engagement (WE) and authenticity in relationships with the patients with a depletion of psychophysical and emotional recourses. The main purpose of the study was to examine the reciprocal relationships between EL, WE and the level of occupational burnout syndrome (OBS) in a group of Polish nurses. The article presents the results of a study aimed at verifying how hiding feelings (HF) and the deep acting of emotions (DA) in contacts with patients serve as moderators in the relationship between WE and the OBS level.

The reciprocal relationship between occupational burnout, emotional labor and work engagement in healthcare specialists