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Changes can be defined as modification of the form, fit or function of an object such as a process or a product. Changes can be positive or negative but in general, making changes show that a company is progressing and improving. A company can choose to take initiative to change or just wait for external forces depending on its necessity or requirement. In some cases, change is not favourable unless it is really necessary as it involves time and money as well as other resources. Due to this, a good change management is necessary so that changes can be monitored effectively. A dynamic and timely change management is important in order to ensure that the company does not fall behind in being competitive in the industry. This study focuses on the evaluation of the change management system in a manufacturing company. Focus is given to the measurement of the change process which has been agreed to be due to cycle time in which an ideal cycle time for the change process is simulated. Based on Monte Carlo simulation, it is figured that the overall cycle time can be improved by 35%. At the same time, other effectiveness measure is also identified to improve the management system of the company.

Change Management System (CMS) Evaluation: A Case Study in a Multinational Manufacturing Company in Malaysia