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Research on human-computer interaction started in the year 1960s. It was supported by different fields such as anthropology, cognitive psychology, cognitive science, experimental psychology, ergonomics and human factors. Even though there are almost, millions of automatic teller machines available in the world, users of the machine still have usability problems including inappropriate user – ATM interaction, display problems and others. The study aims to conduct a comparative study between five different automated teller machines; Landbank of the Philippines, Bank of the Philippine Islands, Chinabank, Robinson’s Bank and Banco de Oro, which are all located within the vicinity of Bulacan State University which also includes Graceland Mall in the City of Malolos. The study also aims to determine which factors have the significant effect on the interaction between humans and ATMs, and to evaluate the usability of the said ATMs and its effectiveness to users. The researchers conducted the study from the month of August up to the month of September of the current year. Survey, Queueing process and time experiment was used to support the study. The aspects look into are the visibility of the systems status and feedback on the user, meaningful labels and descriptive Journal of Industrial Engineering and Management Science, Vol. 1, 49–102. doi: 10.13052/jiems2446-1822.2017.004 c © 2017 River Publishers. All rights reserved. 50 M. B. Calayag et al. links, match between the system and the real world, user control and freedom, consistency, error prevention, learnability and memorability, flexibility and efficiency of use, aesthetics and satisfaction. Only those who have completely accomplished all the questions were considered in the study. The goal of the study is to establish an ergonomically designed ATM interface that will suffice users’ needs as well as is suitable for its intended task.

A Comparative Study of Different Automated Teller Machine and Its Effectiveness Based on Customer�s Satisfaction