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This study aims to examine factors affecting the satisfaction of vessel crew in a specific line company in terms of organizational conditions, work environment, economic conditions, vessel properties, and living conditions. In order to determine which factor affects the employee satisfaction more, the Analytic Hierarchy Process is used and the criteria are prioritized based on the pairwise comparisons of the employees working in the vessels of this line company. Due to different characteristics of vessels and also varying scope of the work performing by different job titles, besides the whole results, the findings are interpreted based on the vessel types and the job titles. The shipping industry is a very specific industry which requires very special trainings, certificates, and profession to be employed in. Employee qualifications, employee errors in shipping accidents, employee engagement, and employability indicators are investigated by using different approaches, and the relationship between organizational commitment and job satisfaction is examined in a few studies. Yet, there is a lack of the literature focuses solely on factors affecting the employee satisfaction in this industry. Among several reasons of this lack, the nature of the job which makes harder to collect data from vessel crew, the complexity and scope of the problem which requires more time and effort to model, the lack of academic and practical expertise both on the shipping industry and decision making discipline can be listed.

A DECISION APPROACH FOR PRIORITIZING FACTORS AFFECTING VESSEL CREW SATISFACTION USING ANALYTIC HIERARCHY PROCESS