English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Tools annual

Global: Zendy Free Plan

Global: Zendy Tools monthly

Global: Zendy Plus monthly

This study was designed with the aim to investigate the implementation of electronic payment systems in the service delivery of various insurance companies operating in Nigeria. To this end, the researchers have been able to assess if electronic payment systems have improved service delivery of insurance companies in Nigeria, and thus ascertained its acceptance level within the Nigeria’s insurance business environment. The study employed a cross-sectional type of survey design. The study commenced with the gathering of relevant literature. More so, a simple random technique was employed and relevant data were gathered through the use of structured questionnaire. The sample population consisted of 79 respondents made up of some members of staff drawn from 32 insurance companies which were selected from the directory of member companies. The major statistical technique employed for this study was a Kolmogorov-Smirnov test. Two hypotheses were tested in this study. The hypotheses tested in the study found that electronic payment systems have improved service delivery of insurance companies in Nigeria but yet to be fully accepted within the Nigeria’s insurance market space. The study confirms the significant influence of electronic payment system in the service delivery of insurance companies Nigeria. The study recommends that continuous investment in technology is imperatively crucial to allow for cordial business relationship among all players in the Nigerian insurance market environment. Also, greater attention should be placed on customers’ education and engagement in the use of electronic payment systems to enhance business transactions, and Government initiative towards cashless policy should be made feasible by continuously encouraging members of the public towards transacting business electronically.

EMPIRICAL EXAMINATION OF THE IMPLEMENTATION OF ELECTRONIC PAYMENT SYSTEMS IN SERVICE DELIVERY OF INSURANCE COMPANIES IN NIGERIA