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In this paper, we untangle the searchable and experiential dimensions of quality responses to entry by counterfeiters in emerging markets with weak intellectual property rights. Our theoretical framework analyzes market equilibria under competition from counterfeiting as well as under monopoly branding. A key theoretical prediction is that emerging markets can be self-corrective with respect to counterfeiting issues in the following sense: First, counterfeiters can earn positive profits by pooling with authentic brands only when consumers have good faith in the market i.e., they believe there is low probability that any product is a counterfeit. When the proportion of counterfeits in the market exceeds a cutoff value, brands invest in self-differentiation from the competitive-fringe counterfeiters. Second, to attain a separating equilibrium with counterfeiters, branded incumbents upgrade the searchable quality e.g., appearance of their products more and improve the experiential quality e.g., functionality less compared with monopoly equilibrium. However, in the pooling equilibrium with sporadic counterfeits, authentic firms instead may invest in experiential quality to attract more of the expert consumers who are well versed in quality. This prediction uncovers the nature of product differentiation in the searchable dimension and helps with analyzing real-world innovation strategies employed by authentic firms in response to entries by counterfeit entities. In addition, welfare analysis hints at a nonlinear relationship between social welfare and intellectual property enforcement.

Untangling Searchable and Experiential Quality Responses to Counterfeits