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Introduction: The present study analyses the patients behavior in a setting with different management types: public sector management and public-private partnership. More specifically, the objective is to establish in which healthcare type (hospitalization, ambulatory surgery, emergencies, outpatients consultation) do the patients show a stronger loyal behavior when they are in different management scenarios. Material and methods: A descriptive analysis based on secondary data collected from an internal database of the Conselleria de Sanidad of the Valencian Community in Spain, a scenario with two different healthcare management types (public sector management and public-private partnership) was conducted. Results: Higher patient flows in two healthcare types (emergency and outpatient consultation); disparate growth of the patients’ net basis; partnership favors maintaining the relationship with the patient thus preventing dropout; specialization of the public-private partnership in an assistance type: ambulatory 1 Hellín Hospital, Hellín, Spain. * Corresponding author: remedios.calero@mail.ucv.es 2 Universidad de Valencia, Valencia, Spain. Rev. Cienc. Salud. Bogotá, Colombia, vol.16 (3): 492-509, septiembre-diciembre de 2018 ARTÍCULOS DE INVESTIGACIÓN CLÍNICA O EXPERIMENTAL

In Which Type of Healthcare Do Patients Show Greater Loyalty? (Public Sector Management vs. Public-Private Partnership)