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Purpose: The proposal of key processes at a workplace of the Operational and Information Centre (OIC) of the Fire and Rescue Service of the Czech Republic (FRS CR) and description necessities for a proper applying of the process management. Methodology/Approach: Applying of process management at specific conditions. Findings: The paper presents process diagrams of the key processes of the OIC and describes a continuity, concurrence and causality among them. The double role of institutions in the key processes is shown. A necessity of proper setting of process evaluation parameters is outlined. Research Limitation/implication: The process management is not applied in full range yet. Creating of process maps, setting of process performance indicators, methods for processes performance measurement and applying of the risk management principles are needed. Originality/Value of paper: The paper describes first activities in applying of the quality management at the FRS CR.

IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC