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Background  High comorbidity exists between mental illness and substance use disorders (SUD). Patients in psychiatry living with problematic alcohol or drug consumption can experience a sense of exclusion, where seeking help for SUD can be perceived as stigmatizing. The aim of this study is to illuminate staff experiences of encountering patients with SUD within the psychiatric outpatient context.    Methods  The study was exploratory, with a qualitative design. Interviews with outpatient psychiatry managers and focus groups with clinical staff focused on the experience of encountering patients with SUD. Data were evaluated using content analysis inspired by phenomenological-hermeneutic methodology.    Results  Three themes were identified and each illuminated by two sub-themes.  Bridging the organizational gap  included sub-themes of having an established collaboration and facing difficulties in the collaboration;  Having beliefs about the patient you encounter  included sub-themes of working with patients who are exposed to prejudicial thoughts and expressing prejudicial thoughts about the patient.  Striving to achieve a therapeutic alliance  included sub-themes of having a feeling of developing together and supporting the patient towards recovery.    Conclusion  A life-world perspective, used to interpret results, indicated that caring for patients with SUD in psychiatry was perceived as difficult, where collaboration between psychiatry and addiction care was often experienced as problematic. Based on these findings, we believe that the current gap between the psychiatry and addiction care could be reduced to some extent by offering patients digital treatment for SUD. In this way, patients could remain under the care of their regular psychiatric clinic without having to physically visit SUD services. Thus, a virtual bridge could be established to bring psychiatry and addiction care closer to each other for the patients’ benefit.    Supplementary Information  The online version contains supplementary material available at 10.1186/s13722-021-00235-9.

Staff experiences of encountering and treating outpatients with substance use disorder in the psychiatric context: a qualitative study