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Background  The 2015–2020 strategic plan from the Office for Fair Access calls on institutions to provide contemporary assessments of the impact of their financial support for disadvantaged students on retention, progression, success, wellbeing and participation, throughout the student lifecycle. In response to this call, this article describes the first evaluation the authors are aware of, of a financial support scheme for students from lower income backgrounds attending a medical school.    Methods  A qualitative study of a bursary scheme for undergraduate medical students was undertaken at a university in London, England. One-to-one, audio-recorded interviews were conducted, transcribed and thematically analysed in order to ascertain eight recipients’ experiences of receiving the bursary and its influence on their financial situation, academic studies and quality of life.    Results  The data were best explained by five main themes: impact of the bursary, communication, financial management, support preferences, and administration of the bursary.    Conclusions  The participants, who were in receipt of various bursary amounts, generally regarded it as a good scheme with it providing a financial buffer and enabling them to focus on their studies and extracurricular activities rather than seek paid employment during term time.    Electronic supplementary material  The online version of this article (10.1186/s12909-019-1573-3) contains supplementary material, which is available to authorized users.

Does financial support for medical students from low income families make a difference? A qualitative evaluation