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Background  The objective of this study was to compare three data collection methods for the measurement of parent experiences with hospital outpatient care for child and adolescent diabetes, based on a randomised national trial in Norway involving both pen-and-paper and electronic response options.    Methods  The sample frame was patients registered in the Norwegian Childhood Diabetes Registry. Parents of patients were randomised into the following groups ( n  = 2606): group A, who were posted questionnaires with only a pen-and-paper response option ( n  = 859); group B, who were posted questionnaires with both an electronic and a pen-and-paper response option ( n  = 886); and group C, who were posted questionnaires with only an electronic response option ( n  = 861). The three groups were compared on response rate, background variables about respondents, main study results and survey costs. Statistical analysis included logistic regression to test group differences in response probabilities and multilevel linear regression to test differences in parent experiences.    Results  The response rate was 61.8% for group A, 62.4% for group B and 41.6% for group C. The probability of answering was significantly higher for group A (OR = 2.3,  p  < 0.001) and B (OR = 2.3,  p  < 0.001) compared to group C. Respondent age, gender, education, living with the child and the degree of participation in consultations did not differ significantly between the three groups. Group differences in parent-reported experiences were small, varying from 1.0 (equipment and doctor contact) to 2.4 (outcome), on a scale from 0 to 100. Only one of 18 group differences was significant: the mixed group had significantly higher score than the electronic group on the organization scale ( p  < 0.05). The total cost of the electronic model was less than half the cost of the other models, and cost per response was 5.1 euros for the electronic model compared to 8.2 euros for group A and 7.6 euros for group B.    Conclusions  The models with pen-and paper questionnaire included had more than 20% higher response rate than the model with an electronic-only response option. Background variables and parent-reported experiences were similar between the three groups, and the electronic model was the more cost-effective model.    Electronic supplementary material  The online version of this article (10.1186/s12874-018-0557-z) contains supplementary material, which is available to authorized users.

A randomized comparison of three data collection models for the measurement of parent experiences with diabetes outpatient care