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Materials and methods The study enrolled patients who scheduled appointments with an interdisciplinary team (up to 5 scheduled appointments per shift), from January-December 2012, before the SMS reminders, and compared to January-December of 2013 and 2014. Absenteeism was analyzed by the total number of patients scheduled appointments (TSA), compared to the absentees at the appointed date and also the number of health care providers scheduled appointments (NSA) compared to the team’s idle time during the study period. The SMS was sent a week before the appointment date.

Short message service phone reminder as an important tool to reduce absenteeism for atendance at healthcare appointments