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Pain is one of the main causes leading to admission in the Emergency Department (ED) and has importance for patient satisfaction. Baseline LUP data of patient satisfaction has demonstrated that although patients are content, audit of the health care documentation of pain treatment seems insufficiently. Therefore, this study will investigate the difference between patient satisfaction, staff experience, and results from audit of the documentation of pain management in patient files. The hypothesis is that the documentation only describes a minor part of the efforts to treat the patient's pain.

Why discrepancy between patient satisfaction and documentation of pain management?