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Background Strict adherence to the established standards is expected in the communication of abnormal laboratory results between the laboratory and the ward. Upon receiving abnormal laboratory results, the laboratory personnel will phone and inform the ward about the results. The receiver will take the necessary actions and then transfer the abnormal results into the patient’s charts. In a three-week audit conducted, we compared the compliance of all wards in SVUH in acting upon and transferring the abnormal laboratory results into the charts against the standards set by Joint Commission International (JCI), whereby 100% compliance towards the process is expected.

Clinical audit: crisis in the communication of abnormal blood test results in the wards