Open AccessOutsourcing and Organizational Performance: The Employee Perspective
Author(s) -
Lee Gyeo Reh,
Lee Shinwoo,
Malatesta Deanna,
Fernandez Sergio
Publication year - 2019
Publication title -
the american review of public administration
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.737
H-Index - 57
eISSN - 1552-3357
pISSN - 0275-0740
DOI - 10.1177/0275074019855469
Subject(s) - outsourcing , business , workforce , knowledge process outsourcing , perspective (graphical) , organizational performance , government (linguistics) , job satisfaction , organizational commitment , business administration , public relations , knowledge management , marketing , management , economics , political science , computer science , economic growth , linguistics , philosophy , artificial intelligence
We develop a conceptual framework that integrates and extends existing explanations of outsourcing’s effects on the government workforce and organizational performance. We then test our logic using 5 years of panel data (2010-2014) from U.S. federal agencies. The evidence presents modest negative effects of outsourcing on organizational performance as perceived by employees. The analysis also reveals that outsourcing affects perceived performance through its influence on job satisfaction.
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