Open AccessBest Practices in Service Quality
Author(s) -
Cathy A. Enz,
Judy A. Siguaw
Publication year - 2000
Publication title -
cornell hotel and restaurant administration quarterly
Language(s) - English
Resource type - Journals
eISSN - 1552-3853
pISSN - 0010-8804
DOI - 10.1177/001088040004100531
Subject(s) - excellence , hospitality , service (business) , marketing , business , regent , service quality , corporation , promotion (chess) , hospitality industry , prospectus , management , tourism , political science , politics , economics , law , finance , ecology , biology
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