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This study discusses the use of design thinking as a tool of interaction and closeness between employees, community and users of the Library of the University of the State of Santa Catarina (BU / UDESC). This new approach to innovation forward-thinking design makes it possible to add value to the proposals to be implemented, as they are designed and structured in a participatory manner. The objective is to use the techniques of design thinking as a tool for generating innovative services in BU / UDESC. The methodology used was a case study, with an exploratory and qualitative research. For data collection methods used were interviews and focus groups conducted with the local community, teachers, students and librarians UDESC. Upon completion of the initial stages of design thinking, went up to the stage of prototyping that was held on tangibilization the main idea, ie to propose the creation of accessible space to meet people with disabilities in BU / UDESC. It is understood that the idea is likely to be put in place, helping to provide quality information and promote informational accessibility in the academic library environment.

Design thinking como ferramenta para geração de inovação: um estudo de caso da Biblioteca Universitária da UDESC