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The implementation of a continuous process or program can be broadly verified in the organizational context. In order to improve products, processes and services, it is necessary interventions, usually called improvement projects. The employees shall be qualified, available and committed in the identification, selection and implementation of improvement projects. This current study has the purpose to identify relevant elements for the effective transformation of employees into continuous improvement internal agents. This study is exploratory and a multiple case study research. Three automotive industries were researched which were qualified 410 improvement internal agents between 2012 e 2014. Sixteen elements were identified from bibliography review. Seven elements were classified with high relevancy and 7 with moderate relevancy from the evidenced from the field research. Recommendation to the managerial practice include a readiness review model for continuous improvement. Recommendation to the academic theory included the formulation of 4 new elements that did not come from the bibliography review, but had a significant role in the transformation of internal improvement agentes.

Consultor externo como catalisador da transformação de profissionais em agentes internos de melhoria contínua