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This research lies in the context of studies on business networks. It aims to contribute for a better understanding of the relationship between network governance and interorganizational trust, both essential constructs to the business networks’ competitiveness. Despite the importance of this relationship, there is not a theoretical consolidation about the influence of use of formal and relational mechanisms of governance in inter-organizational trust. In particular, it remains inconclusive whether the formal and relational mechanisms act as substitutes or as complements in the governance of network transactions, theoretical gap that sets the research problem of this study. From this problem, this study aims to identify the specific influence of the use of formal and relational governance on trust and verify, in this relationship, if formal and relational mechanisms act as substitutes or complements. Supported by the integration of transaction cost theory and the theory of social and structural embeddedness, as well as their developments in the field of study of business networks, the study adopts a descriptive and quantitative methodological approach, by means of a survey with a sample of 35 real estate companies that operate in business networks. After analysis using non-parametric statistical methods, the study finds that, in the context of research, the formal and relational governance are complementary in their influence on trust, results that are adherent to recent studies. In real estate networks it was observed that formal mechanisms enable a greater sharing of resources and greater integration between the network participants, without impairing the performance of relational mechanisms. The study contributes to the theory of inter-organizational networks by supporting empirically the argument of the complementary role of formal and relational governance. It also stresses the need for a multidimensional approach in handling the constructs of network governance and trust, since a positive association was identified in the use of formal mechanisms to the size of inter-organizational trust, while the use of relational mechanisms shown positive association, albeit weakly, to interpersonal trust. Considering the limitations of social research, new studies, in different contexts, could complement the results of this research, allowing a greater generalization of its findings.

Governança e confiança em redes interorganizacionais: um estudo sobre a confiança e os mecanismos formais e relacionais de governança em redes imobiliárias