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This study approaches the use of theory of chaos and complexity on supply chain management. It’s purpose consists on answering the main research question, whether the theory of chaos and complexity can contribute to enlarge the understanding of supply chain management. In order to contextualize the discussion, the dissertation sake to disclaim the main authors and concepts of the process that changed the 19 th century vision of the classic determinism to the 20 th and 21 st centuries non deterministic approaches with focus on the raise and consolidation of the chaos and complexity theory non linear approach. The research method used was the case study with focus on a Brazilian franchising company of perfumes and cosmetics. The results analysis suggests evidence that, at least in some aspects, theory of chaos and complexity can indeed be relevant to the understanding of supply chain management.

Um estudo sobre aplicações da teoria do caos e complexidade à gestão das cadeias de suprimentos