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This dissertation is inserted in a context in which organizations, more and more, have been dedicating investments and attention to the management of information. In the recent years, the investments in enterprise systems, known by ERP (enterprise resource planning) stand out. This dissertation seeks to describe how the information quality is mentioned in the reports of impacts attributed to the use of ERP systems. Based in four information quality models, this dissertation builds a framework for information quality that comprises all the characteristics used by the studied models and that avoids that a same characteristic is evaluated by two or more attributes. A work outline was elaborated to facilitate the application of the content analysis technique to a group of ten dissertations and two doctorate theses. The obtained results allowed to characterize the mentions to the information quality and its dimensions in the told impacts, in terms of the frequency with which they appear, in the way as they are perceived (as benefits or difficulties) and in the way they are declared (in an explicit or implicit way). The studies showed that when measuring perceived quality, a research instrument measures about 70% of the perception of the advantages or benefits.

Análise das menções à qualidade da informação em teses e dissertações que relatam impactos do uso de sistemas ERP