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MENDOZA QUISPE, Fiamma Eva. A contribution to Brazilian e-government accessibility standards: prioritization of recommendations for mobile applications. 2018. 117 p. Dissertation (Master of Science) – School of Arts, Sciences and Humanities, University of São Paulo, São Paulo, 2018. The present work has as premise to investigate guidelines, techniques, methods and standards of accessibility existing in the context of e-government, via desktop and mobile devices, in order to identify and analyze what can be applied in the development process to make its applications accessible. Faced with the growth of technology and the need for digital inclusion, the focus of the work is aimed at people with disabilities, aiming at something that can reach everyone in a minimal way. The purpose of this study was to elaborate a set of 35 accessibility recommendations for mobile applications, adapted from the Electronic Government Accessibility Model (e-MAG), a standard that consists of specific recommendations for the development of websites and web portals of the Brazilian government . After adapting the recommendations, an evaluation of 12 e-government applications was carried out, the evaluation was a revision review of guidelines made by a specialist, in this case, the author himself. The evaluation aimed to validate the proposed recommendations, verifying how content and information are made available, that is, whether applications are effectively accessible. From the results obtained, it was possible to identify that all the applications presented accessibility problems, thus impairing the user interaction with the mobile application. An accessibility questionnaire was also prepared, which was made up of the same adapted recommendations, where volunteers with disabilities were asked to respond. In this way, the user assigned a level of relevance to each recommendation of the questionnaire, identifying it to be very or slightly relevant to it. In all, we obtained 103 responses, and according to the analyzes, we identified variations of relevance among the groups and subgroups of users who answered the questionnaire, mainly of people with visual impairment, our most expressive group in this study, ranging from users with vision close to normal to total blindness. This has made it possible to draw up a list of priorities for accessibility recommendations. The list of priorities aims to ensure that the main accessibility requirements are implemented in the first versions of the software, that is, the recommendations considered most relevant by the users, are considered as priorities for the process of developing e-government mobile applications.

Uma contribuição aos padrões de acessibilidade do governo eletrônico brasileiro: priorização de recomendações para aplicações móveis