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OLIVEIRA, Alberto Dumont Alves. A method for applying e-PING standard interoperability guidelines in government portals of Brazilian public agencies. 2017. 156 p. Dissertation (Master of Science) – School of Arts, Sciences and Humanities, University of São Paulo, São Paulo, 2017. Since the end of the 90s, with the spread of technologies and especially the Internet, States have begun to offer government information and services through digital channels of communication. This strategic action in the usage of digital tools for government solutions is known as e-government and is now a key factor to promote transparency and communication among government agencies and their target public of citizens, businesses and other governments. An inherent requirement for the usage of e-government systems is interoperability, which addresses the ability of two or more organizations to partner for the exchange of data, information and even institutional processes. Historically Brazil initiated e-government actions in 2000 and in 2004 created the Electronic Government Interoperability Standard (e-PING, in Portuguese) to specify minimum guidelines for interoperability. Currently, this standard is mandatory for federal government agencies and optional for use in other government spheres and even by private institutions. Interoperability is a complex issue and when its guidelines are not applied, problems arise such as duplicity of information and digital services integrity loss. Due to their own characteristics and resource constraints, those problems worsen even more in developing countries such as Brazil. Thus, the general objective of this dissertation is to propose a method for applying e-PING interoperability guidelines in Brazilian e-government portals. To reach these goal, this research investigated the scenario of e-government and interoperability in federal universities, organs of the Federal Public Administration which must follow the laws and standards that involve the Brazilian electronic government. Through a case study and a survey applied in the 63 federal public universities, the common characteristics of these institutions and their main problems and challenges to provide interoperability in e-government systems were identified. The scenario found is worrying and involves organizational, political, technical and economic factors that lead to the failure in using the e-PING guidelines and the difficulty of promoting interoperability in government environments. Based on this research, the Increment Interop method was proposed, due to its main characteristics: modularity and transversality. The method was applied and evaluated on an experimental basis at the Federal University of Uberlândia (UFU) and the results shows that it can be used as a guide to achieve interoperability incrementally and gradually during all the phases that involve an e-government portal development project. Finally, this work contributes to the mapping of the e-government scenario and system interoperability in Brazil and presents a methodology that can support its improvement.

Um método para aplicação de diretrizes de interoperabilidade do padrão e-PING em portais governamentais de organizações públicas brasileiras