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Issues of improving the health insurance through the creation of quality systems of care are discussed. Particular attention is paid to indicators of dissatisfaction patients. It was investigated the quality of health care in 5000 patients from 135 enterprises. There was examined the proportion of cases of inappropriate care as a result of non-compliance of its quantity or quality. It was illustrated the prospects of the use of information - mathematical strategy for assessing trends in noncompliance through existing standards and protocols. There was studied the frequency of ethical inaccuracies. It is shown that the leading causes of dissatisfaction with the quality of care in hospitals and outpatient treatment are its untimely and incomplete. Informational values of these indicators are more than 2 times higher than the rest of the parameters of dissatisfaction.

ІНФОРМАЦІЙНІ ВЗАЄМОЗВ’ЯЗКИ СТРАХОВОЇ ДІЯЛЬНОСТІ В МЕДИЦИНІ ТА ЗАДОВОЛЕНОСТІ ПАЦІЄНТІВ