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The performance ofall computer systems is limited by the speed of their components. Moreover, it is rare that anyone believes their computer system’s speed is adequate for the tasks to be performed, particularly those using interactive systems. The clinical laboratory is no exception to those areas where speed is important. The difference in the time spent using a system with slow response time and fast response time can be the equivalent of several technologist positions in a large laboratory. Replacing a slower piece of hardware with a faster one is therefore always appealing, but the actual effects of the replacement may be hard to quantitatively evaluate and may not be as substantial as indicated by the manufacturer or as might appear likely from the equipment’s specifications. Statements such as ’it seems to run faster’ or ’we haven’t noticed any change’ made by the laboratory staff are not an adequate or necessarily accurate reflection of what has occurred. As a consequence, some type of benchmarking procedure is necessary to give a quantitative measurement of performance changes.

Analysing the effects of hardware upgrades on the performance of a LABCOM+ clinical laboratory computer system