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Chatbot technology is increasingly emerging as a virtual assistant. Chatbotscould allow individuals and organizations to accomplish objectives that arecurrently not fully optimized for collaboration across an intergenerationalcontext. This paper explores the preferences of chatbots as a companion inintergenerational innovation. The Q methodology was used to investigatedifferent types of collaborators and determine how different choices occurbetween collaborators that merge the problem and solution domains of chatbots'design within intergenerational settings. The study's findings reveal thatvarious chatbot design priorities are more diverse among younger adults thansenior adults. Additionally, our research further outlines the principles ofchatbot design and how chatbots will support both generations. This research isthe first step towards cultivating a deeper understanding of different agegroups' subjective design preferences for chatbots functioning as a companionin the workplace. Moreover, this study demonstrates how the Q methodology canguide technological development by shifting the approach from an age-focuseddesign to a common goal-oriented design within a multigenerational context.

Patterns of Sociotechnical Design Preferences of Chatbots for Intergenerational Collaborative Innovation : A Q Methodology Study