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THE RAPID SHIFT IN user support needs at Cuyahoga Community College in Cleveland, Ohio (enrollment approximately 27,000 students per quarter) has been brought about primarily by the acquisition of microcomputers and Personal Computers (PCs) into the college office and computing lab environments. The strength of these tools lies in their information management capabilities, thus the focus of end-user support must necessarily shift from one of supporting individual, tailored applications to the support of an information management network of human and machine resources.

Retooling the user support staff of the computer center towards a micro information center facility