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As a manager in User Services there is a constant demand on your talents and time. Believe it or not, managers higher up in the organization know that you cannot do all of them. They may not tell you, but they know — they know because they're faced with the same dilemma. Several years ago there was a “tongue-in-cheek” book on management that proposed that a manager was similar to a monkey attempting to shinny up a flag pole. The higher up either goes, the more exposed there rear ends are. Your boss' future and success are dependent on all those who work for her/him.The conflicting demands of being a manager in computer services are a cause for stress and anxiety. If you can't do everything that is expected of you, what should you do? There are three simple rules that can make your job easier. The rules are:Thou shall not surprise thy bossThou shalt not do anything your subordinates can doThou shalt not subvert thy bosses' priorities

Organizational expectations: What the top expects of those in the middle