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Workflow technology can be fully exploited when predictable and repetitive processes are executed. Unfortunately, many processes are faced with the need of managing exceptional situations that may arise during their execution, and possibly even more exceptions can occur when the process execution is supported by a WFMS. In this paper, we analyze the characteristics of the different types of exceptions that may affect the execution of a workflow, and present some approaches to their handling. Finally, we introduce the exception handling techniques that we have developed within the WIDE workflow project.

A discussion on approaches to handling exceptions in workflows