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Compliance with the European Union's Platform-to-Business (P2B) Regulation ischallenging for online platforms, and assessing their compliance can bedifficult for public authorities. This is partly due to the lack of automatedtools for assessing the information (e.g., software documentation) platformsprovide concerning ranking transparency. Our study tackles this issue in twoways. First, we empirically evaluate the compliance of six major platforms(Amazon, Bing, Booking, Google, Tripadvisor, and Yahoo), revealing substantialdifferences in their documentation. Second, we introduce and test automatedcompliance assessment tools based on ChatGPT and information retrievaltechnology. These tools are evaluated against human judgments, showingpromising results as reliable proxies for compliance assessments. Our findingscould help enhance regulatory compliance and align with the United NationsSustainable Development Goal 10.3, which seeks to reduce inequality, includingbusiness disparities, on these platforms.

An Empirical Study on Compliance with Ranking Transparency in the Software Documentation of EU Online Platforms