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Much of our modern digital infrastructure relies critically upon open sourcedsoftware. The communities responsible for building this cyberinfrastructurerequire maintenance and moderation, which is often supported by volunteerefforts. Moderation, as a non-technical form of labor, is a necessary but oftenoverlooked task that maintainers undertake to sustain the community around anOSS project. This study examines the various structures and norms that supportcommunity moderation, describes the strategies moderators use to mitigateconflicts, and assesses how bots can play a role in assisting these processes.We interviewed 14 practitioners to uncover existing moderation practices andways that automation can provide assistance. Our main contributions include acharacterization of moderated content in OSS projects, moderation techniques,as well as perceptions of and recommendations for improving the automation ofmoderation tasks. We hope that these findings will inform the implementation ofmore effective moderation practices in open source communities.

Nip it in the Bud: Moderation Strategies in Open Source Software Projects and the Role of Bots