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Electronic data interchange (EDI) is one form of electronic commerce (EC) that promises adopting firms benefits that include cost savings through increased efficiency, improved transaction accuracy, improved managerial control, reduced inventory levels, faster cycle times, and the possibility for strategic repositioning of the firm (Bergeron and Raymond 1992). However, EDI has not achieved the predicted penetration levels, for reasons that are not yet fully understood (Bouchard 1993).

The adoption and impact of electronic data interchange: a test of internal and external factors