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Today’ workforce comprises an increasing number of telecommuters. At the same time, more and more of the work being performed by both telecommuters and office workers involves the manipulation of information, otherwise known as knowledge work. Most knowledge workers need substantial communications to perform their jobs. Before the advent of telecommuting, most communications were mediated by the physical proximity of workers. Today, however, communication technologies play an ever increasing role in supporting individual and organizational communications. In this research, telecommuting is defined as working away from the traditional office at least one day a week, while using computers and telecommunication facilities to maintain a link to the office (Belanger and Collins 1998).

Telecommuters and work groups: a communication network analysis