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The European Bologna Process, as well as a digital revolution in teaching worldwide, has prompted RWTH Aachen University (RWTH) to switch to a new campus management system (CMS) that all students (over 44,500) and most of the approximately 9,200 employees of RWTH will have to use by winter term 2018/19. The introduction of the new CMS "RWTHonline" is an answer to the requirements of teaching digitization and the increased complexity of student lifecycle processes. Additionally, it is an opportunity to address the problem of too many different systems being in use at the university. However, it has various support, communication, and documentation challenges, particularly the need to reorganize decentralized support structures. The latter challenge had initially only been marginally considered within the implementation project. However, the heterogeneous working methods, departmental structures and process understandings of the affected parties as well as the importance and complexity of the issue, called for the initiation of a sub-project solely dedicated to developing new support structures. Under the project management of the IT Center, all parties involved are working closely together to develop new accepted university-wide support structures. The paper presents the particular challenges of setting up new university-wide support structures within the context of the new CMS "RWTHonline" as well as possible solutions.

proceedings of the 2018 acm siguccs annual conference

Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen University