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There is currently much discussion of Quality of Service (QoS) measurements at the network level of real-time multimedia services, but it is the subjective qualify perceived by the user that will determine whether these applications are adopted This paper argues that ITU-recommended methods for subjective quality assessment of speech and video are not suitable for assessing the quality of many newer services and applications. We present an outline of what we believe to be a more suitable testing methodology, which acknowledges the multi-dimensional nature of perceived audio and video quality.

Measuring perceived quality of speech and video in multimedia conferencing applications