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This paper provides some useful advice for providing improved service to your clients. This advice has been gained through our expcriences at Kenyon, some of it good, some of it bad, some of it totally out of our control. And while our experiences will be different than yours, we believe that you can take something away from this session that will benefit you and your computing services operation. We’re going to try hard to stay away from statistics and numbers, since they’re rarely actionable. Instead, we want to tell you what we’ve done and what we’re planning to do. Day to day things like this are usually a little unsettling, but are taken in stride as part of doing business. We still felt we were doing okay. Boy, were we off base!

We won't be getting a Christmas card from them this year—Kenyon College's client support transition