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Touch-tone telephones are the most widely available, best-networked computer terminals. Any civic networking project would do well to consider ways to leverage this resource, since even people who have never used a computer have access to touch-tone phones. I have conducted several tests of telephone bulletin boards, of which the most successful has been an event calendar for Boston area political activists. A PUBLIC EVENT CALENDAR The Boston Peace and Justice Events Hotline (617-7876809) is one simple but effective phone-based community information service. Callers can listen to announcements of upcoming events. In addition, anyone can add new announcements by phone. Each announcement has a headline and callers can always interrupt and skip over announcements, in effect scanning for events that interest them. The service runs on a PC compatible computer with a third-party hardware card and software that I developed [2]. The events hotline was most heavily used during the Gulf War. An MIT student group passed out leaflets advertising the service at public rallies in Boston and Cambridge. Usage quickly built to more than seventy calls per day and the emcee at one large city-wide rally billed the service as the best source of up-to-date information about anti-war activities. It was even featured Permlsston to copy without fee all or part of this material is granted provided that the copies are not made or distributed for direct commercial advantaoe. the ACM ccmyriQht notice and the title of the publication and its date appear, and notice IS given that copying is by permissmn of the Association for Computing Machinery. To copy otherwise, or to repubhsh, requires a fee andlor specific permission. CH194 Companion-4/94 Boston, Massachusetts USA e 1994 ACM 0-89791 -651 -4/94 /0149 . ..$3.50 in a National Public Radio story about how the student anti-war movement was well-organized if not popular. After the Gulf War, usage declined to about eight calls per days. A local activist, Charlie Welch, took over administration and publicity for the service and broadened its scope beyond anti-war activities. Usage has slowly climbed to about fifteen calls per day. A coalition of organizations, the Grassroots Network for Peace and Justice, now administers the hotline and sets policies. Typically, there are ten to fifteen announcements of upcoming events (fewer in tlhe summer) and there are now more than twenty recordings about regular meetings and other information sources, such as how to listen to Radio Free Maine. People often co,mment that they like the nonprofessional quality of the voices they hear.

The Boston peace and justice hotline