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As technology use explodes on college and university campuses, the number of violations of the campus use policy increases. Immediately, systems administrators realize that the computer use document that took one year to write and two years to get approved by the campus, does not providle the answers to many important questions. The uncertainty that system administrators feel ultimately impacts the user service SW who must deal directly with faculty, stti, and students. One anecdote from a large public university will make this relationship between imprecise computer use policies, system administrators, and user services staff clear, Indiana University first drafted a computer use policy in the late 1980s. Eighteen months later the eight-campus system finally approved the policy. The policy makes no mention of computer games per se, yet during the past academic year a major use of resources at Indiana was the playing of computer games. Students were standing in long lines waiting to use public workstations to finish homework assignments, while many workstations were being used by game players. Faculty complained that they could not log into the central systems, at the same time user system administrators suspected that many logins were being used by game players. User services staff desperately needed an interpretation of the computer use policy regarding game playing, and the system administrators were at a loss. System administrators appealed to the central administration of the computing organization for an interpretation, and received an interpret~tion that only muddied the waters. Without a clear policy to communicate and enforce, user services stafl~ were viewed as inconsistent, unfair, and incompetent. The credibility of system administrators also stiered. The origin of the problem is the fact that computer use policies cannot address all issues in a rapidlly changing technology environment. Consequently, a significant amount of interpretation of computer use policies is necessary. What issues do existing computer policies address? Leslie Burkholder, Carnegie Mellon, has content analyzed computer use policies. Disciplinary action resulting from code violation 79% Respect for the property and privacy rights of other users of the system 71% Respect for software license agreements, copyright and patent laws, etc. 66% Encroaching on other user's fair use of system resources 61% Harassing or annoying other users 58% Use of system or parts of it only for authorized purposes 58% Unauthorized lending accounts, user-ids, passwords 47% Degrading system performance 42% Use of system or parts of if only by …

What user services staff should ask about computer ethics