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This paper presents the management aspects of microcomputer hardware and soflware suppoti for academic administrators, instructors, technical support staff and end users. The topics discussed include management of microcomputer hardware encompassing analysis, acquisition, support, troubleshooting, repair, upgrading and preventative maintenance. Another issue examined is hardware and software standards encompassing how to decide what to standardize on and instituting and maintaining standards throughout the organization. Moreover, we review the issue of compatibles versus brand names, including their evaluation, purchasing, support and upgrading in research and educational environments. In addition, points are made concerning communication with vendors and manufacturers involving pre /post sales support, procedures and requirements for procuring replacement parts, specifying product details on purchase orders, delivery speciftiations, type and period Gf warranty. Repair costs, maintenance contracts and in-house repair strategies are discussed. Finally, network management is touched upon with issues of approach, budget impact, standards and interoperability.

Microcomputers in educational and research environments