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The Consultants Bureau of Tulane University’s Computing Services (TCS) provides computer support functions that one might expect to find at most university and college computing centers. Services such as system maintenance, software support, training, consulting, and facilities maintenance are some of the mainstream services required and perhaps expected by most users. The needs of the user community are changing, however, as computing technology expands into every aspect of university life. To meet the changing needs of the user community, user services is realizing that additional services, beyond the traditional, are required.

A “full-service” approach to computing support