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This paper reports on work-to-date in the development of a survey instrument to assess system acceptance. The system acceptance indicator (SAI) is being developed as part of a PhD study into the introduction of software upgrades in a regional university. The project is a three stage longitudinal study of the parallel release of two applications. The SAI was developed from a framework of human-computer interaction theories. The conceptual framework of the SAI is reviewed and initial results from a series of user workshops and responses to the SAI are discussed. The SAI was designed to quantify user experience and to make explicit issues that IT system users may not be able to articulate. Even at this early stage in its development, the SAI has proved to be a tool with the potential to meet these requirements. Survey responses in the initial stages of the study have led to a reorganisation of system training by the university.

Towards understanding system acceptance: the development of an assessment instrument and workpractice