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Background: Oral health is affected by caries and periodontal disease; both are progressive and irreversible, and the effects are cumulative with the passing of time. However, such effects are avoidable when preventive measures are taken along with timely care. Purpose: To identify the variables related to the absence of prevention and delay of dental care. Methods: Qualitative study conducted on seven focal groups of people between 18 and 60 years of age, to identify the experience and meaning of prevention and dental care. The sample was defined by theoretical saturation. A semi-structured guide was designed and applied to inquire about: options used, seeking care, use of health systems, and experience in the oral health care. Results: Absence of prevention was identified: feeling pain is the primary symptom of a problem; but if it is controlled, the search for care stops. Gingival bleeding is not considered as relevant. The alternative procedures used before requesting professional attention are self-medication, home remedies, consultation with pharmacy employees, or the internet.  In such cases the search for dental care stopped by lack of time and money, negative experiences (fear or anxiety), apathy, indifference, and a poor-quality perception of health services. Conclusion: Lack of prevention is determined by factors related to the individual and the health system. A subsequent search for care with therapeutic purposes or damage limitation entails complex and costly consequences in treatments.

Actitudes y prácticas ante la búsqueda de atención odontológica en personas de la ciudad de México. Estudio cualitativo