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ALMANAE MOHIEDDIN: Performance and job satisfaction of employees as well as customers satisfaction aff ect by organizational environment – An applied study on Gumhouria bank, Libya. Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, 2013, LXI, No. 7, pp. 1951–1956 This study conducted on Gumhouria Bank and dealing with the role played by the organizational environment on performance and functional satisfaction of the employees. The relevant eff ect on the customer’s satisfaction indicate that the various elements of the organizational environment have eff ect on the functional performance and satisfaction of the customers. For raising performance and achieving satisfaction of the employees and customers, elements should be taken into consideration and improvement thereof and solving the problems encountering them. The relationship between the organizational environment and the functional performance is progressive and positive. Whenever the organizational environment increases, the functional performance increases, which, in turn, aff ects the functional satisfaction degree with the employees. The results indicated eff ect of the organizational environment on the customer’s satisfaction with the banking services provided. This may be resulting from the eff ect of organizational environment on the job performance and satisfaction (positive or negative) which, in turn led to achieving satisfaction or dissatisfaction of the customers. performances, organizational environment, job satisfaction, customers satisfaction

acta universitatis agriculturae et silviculturae mendelianae brunensis

Performance and job satisfaction of employees as well as customers satisfaction affect by organizational environment - An applied study on Gumhouria bank, Libya