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Purpose The purpose of the research is to conduct an exploratoryinvestigation of the material handling activities of an Italian logistics hub.Wearable sensors and other smart tools were used for collecting human andenvironmental features during working activities. These factors were correlatedwith workers' performance and well-being.  Design/methodology/approach Human and environmental factors play an importantrole in operations management activities since they significantly influenceemployees' performance, well-being and safety. Surprisingly, empirical studiesabout the impact of such aspects on logistics operations are still verylimited. Trying to fill this gap, the research empirically explores human andenvironmental factors affecting the performance of logistics workers exploitingsmart tools.  Findings Results suggest that human attitudes, interactions, emotions andenvironmental conditions remarkably influence workers' performance andwell-being, however, showing different relationships depending on individualcharacteristics of each worker.  Practical implications The authors' research opens up new avenues forprofiling employees and adopting an individualized human resource management,providing managers with an operational system capable to potentially check andimprove workers' well-being and performance.  Originality/value The originality of the study comes from the in-depthexploration of human and environmental factors using body-worn sensors duringwork activities, by recording individual, collaborative and environmental datain real-time. To the best of the authors' knowledge, the current paper is thefirst time that such a detailed analysis has been carried out in real-worldlogistics operations.

Enhancing operations management through smart sensors: measuring and improving well-being, interaction and performance of logistics workers