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Allison Howell is Market Researcher at Market Research Department, Hogan Assessments, Tulsa, Oklahoma, USA. C ompanies are spending enormous amounts of money each year trying to identify and implement ways to increase engagement among their employees. Engagement is the extent to which employees think, feel and act in ways that represent high levels of commitment to their organization. Companies are right to focus on this, as engaged employees are motivated to contribute 100 per cent of their knowledge, skills and abilities to help their organization succeed (Seibert et al., 2011).

Engagement starts at the top: the role of a leader’s personality on employee engagement