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Purpose: The purpose of this paper is to investigate the impact ofcooperative principle on the information quality (IQ) by making objects morerelevant for consumer needs, in particular case Wikipedia articles forstudents. Design/methodology/approach: The authors performed a quantitativestudy with participants being invited to complete an online survey. Each raterevaluated three selected and re-written articles from Wikipedia by four IQdimensions (accuracy, completeness, objectivity, and representation). Grice'smaxims and submaxims were used to re-write articles and make them more relevantfor student cognitive needs. The results were analyzed with statistical methodsof mean, standard deviation, Cronbach's alpha, and ICC (two-way random model ofsingle measure). Findings: The study demonstrates that Wikipedia articles canbe made more relevant for student needs by using cooperative principle withincrease in IQ and also achieving higher consistency of students' scores asrecent research. In particular, students in the research perceived theabstract, constructed with cooperative principle, more objective and completeas reported in recent research. Practical implications: The work can benefitencyclopedia editors to improve IQ of existing articles as well as consumersthat would obtain more relevant information in less reading time.Originality/value: This is one of the first attempts to empirically investigatethe application of cooperate principle to make objects more relevant forconsumer needs and impact of this on IQ. IQ improvement evidence is providedand impacts on IQ dimensions such as objectivity, completeness, accuracy, andrepresentation for research community to validate and compare results.

Improving information quality of Wikipedia articles with cooperative principle